SMS Consent & Opt-In Policy

Overview

Painless Graduation is a shop and order-management platform used by graduation and school-spirit companies. Our platform enables those companies to communicate with families via SMS in two categories:

• Customer Care / Transactional — graduation date reminders, ordering windows, reservations, remaining balances, payment status, and customer support
• Marketing / Promotional — shop announcements and graduation-product offers (requires separate express consent)

SMS messaging through Painless Graduation requires consumer consent. Customer care / transactional messages may be sent only with the consumer's documented consent or in response to a consumer-initiated inbound text. Marketing/promotional messages require a separate express opt-in. We do not send messages to consumers who have not consented.

Each messaging program is operated by the graduation company's business. Painless Graduation provides the technology platform. Painless Graduation does not independently initiate messages to consumers.

Call-to-action screenshots

These hosted screenshots match the live collection forms. Twilio reviewers can screenshot this page. QR sign-up is a public reminder form; checkout lets families complete a purchase without joining texts; staff intake records paper or verbal consent and defaults to not opted in.

Example: Public QR sign-up form

Families scan a school QR code and land on this public form. Customer care consent is required to submit because this form exists only to sign up for reminders. Families who do not want texts can leave without submitting. Both checkboxes are unchecked by default. Customer care consent and marketing consent are collected separately.

Example: Checkout (SMS optional)

At checkout, SMS consent is optional and not a condition of purchase. Families can complete an order with both boxes left unchecked. Both checkboxes are unchecked by default. Customer care consent and marketing consent are collected separately.

How Consent Is Captured in Painless Graduation

Painless Graduation is a B2B platform — our customers are graduation companies, not end consumers. Offices collect SMS consent from families through their own channels. Consent may be obtained via:

• Web forms — Public QR sign-up (required to submit that form) and optional checkout checkboxes (not required to complete a purchase), as shown above
• Written consent — Signed paper cards at a school event, recorded by staff on the intake form shown above
• Verbal consent — Consent given in person or by phone, documented by office staff
• Customer-initiated — The family texts the office first, initiating the conversation

When consent information is recorded, the following data is captured:

• Customer care consent — Whether the contact has opted in to customer care / transactional SMS
• Marketing consent — Whether the contact has separately opted in to marketing / promotional SMS
• Consent method — How consent was obtained (web form, written, verbal, or customer-initiated)
• Timestamp — The exact date and time consent was recorded
• Recorded by — The user or surface that documented the consent

Consent Rules

• Customer Care / Transactional messages: may be sent only with the consumer's documented consent or in response to a consumer-initiated inbound text.
• Marketing / Promotional messages: may be sent only with the consumer's express consent to receive marketing texts.
• Purchased, rented, or scraped contact lists and unsolicited cold outreach are prohibited.
• Imported contacts are not opted in by default. Offices must have documented consent before messaging.
• The first outbound message should identify the graduation company and include opt-out instructions.

Important: Imported leads are NOT automatically opted in to SMS messaging. The default consent status for all new contacts is "not consented." SMS opt-in is only enabled when documented proof of consent exists.

Example: Staff / paper-card intake

Office staff use this form when entering a paper card from a school event or recording verbal consent. Contacts stay not opted in unless a box is checked. Check a box only when the family signed a paper form or gave verbal consent using this disclosure.

Message Types & Opt-Out

SMS messages sent through Painless Graduation fall into two categories, each requiring its own consent:

Customer Care / Transactional (requires customer care opt-in)

• Customer support and service requests
• Graduation date reminders and ordering-window notices
• Reservation, remaining-balance, and payment-status reminders
• Order confirmations and fulfillment updates

Marketing / Promotional (requires separate marketing opt-in)

• Shop announcements and graduation-product offers

Marketing/promotional messages are sent only to recipients who have provided express consent to receive marketing texts. Marketing consent is separate from customer care consent and is optional.

Opting Out of Text Messages

Customers may opt out of receiving text messages at any time by:

• Replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, or STOPALL to any text message
• Contacting the graduation company directly to request removal from their messaging list
• Contacting us at support@parablesoft.com

Opt-out requests are processed immediately and automatically. After opting out, customers will receive a one-time confirmation message and no further messages will be sent from that graduation company. Customers may reply START or YES to resubscribe.

Upon receiving your opt-out request, you will receive a single confirmation message: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

To resubscribe, reply START, YES, SUBSCRIBE, or OPTIN.

Help and Support

Reply HELP for help. Customers may reply HELP or INFO to any text message to receive information about the messaging service, including how to opt out and contact information. You may also contact us at support@parablesoft.com.

Program Operator / Contact

Each messaging program is operated by the graduation company's business (the message sender). Painless Graduation provides the technology platform and does not independently initiate messages to consumers.

For help, reply HELP to any message or email support@parablesoft.com.

The first outbound message to a customer should include business identification and opt-out instructions.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Consent is not a condition of purchase.

Purchased, rented, or scraped contact lists and unsolicited cold outreach are prohibited.

Imported contacts are not opted in by default. Graduation companies must have documented consent before messaging.