Privacy Policy — 3RD ASCENT, LLC

Overview

This is the privacy policy for 3RD ASCENT, LLC, the graduation company that operates this school's storefront and sends reminder texts. Texts come from 3RD ASCENT, LLC, not from the school and not from Painless Graduation.

We do not sell personal information, including phone numbers, to third parties.

Information 3RD ASCENT, LLC Collects

Student first and last name, graduation year, and school
Student and parent/guardian mobile numbers and emails
Order details, shipping and billing addresses, and payment status
Whether you opted in to customer care or marketing texts, and when that consent was recorded

You provide this on the public reminder sign-up form, at checkout, or to office staff (for example from a paper card or a verbal opt-in).

How It Is Used

3RD ASCENT, LLC uses this information to take and fulfill graduation-product orders, send receipts, and send transactional reminders about graduation dates, shop open and close dates, reservations, remaining balances, and payment status. Marketing/promotional texts are sent only with separate express consent. Completing a purchase does not require SMS consent.

SMS and Text Messaging

Painless Graduation is a software platform that enables graduation companies to communicate with families via SMS text messages. We provide the technology infrastructure that allows offices to send and receive text messages on behalf of their businesses.

How SMS Messaging Works

Graduation companies using Painless Graduation send text messages to families for legitimate business purposes including:

Customer support and service requests
Graduation date reminders and ordering-window notices
Reservation, remaining-balance, and payment-status reminders
Order confirmations and fulfillment updates
Promotional messages to recipients who have opted in

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Consent is not a condition of purchase.

Consent and Opt-In Requirements

Offices are required to obtain consent from families before sending text messages. Customer care consent and marketing consent are collected separately. Our platform provides tools to track and document consent. Offices are solely responsible for obtaining and maintaining legally valid customer consent prior to sending any SMS messages.

We require all offices using our platform to comply with TCPA requirements and carrier messaging guidelines.

Lawful bases for messaging include documented opt-in consent and consumer-initiated inbound texts. Acceptable consent methods include:

Web Inquiry Forms: Families submit a phone number on a public QR form or checkout page that includes unchecked-by-default SMS consent checkboxes (customer care and marketing presented separately) with clear disclosure language stating: "I agree to receive text messages from 3RD ASCENT, LLC. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Consent is not a condition of purchase."
In-Person Written Consent: Families sign communication preference forms at a school event or office visit that include SMS disclosure language.
Verbal Consent via Phone: Office representatives read a disclosure script and record consent, noting the date, time, and scope of consent.
Customer-Initiated Text: When a family sends the first text message to an office's business number, the office may reply and follow up about that inquiry.

Consent Rules

Customer Care / Transactional messages: may be sent only with the consumer's documented consent or in response to a consumer-initiated inbound text.
Marketing / Promotional messages: may be sent only with the consumer's express consent to receive marketing texts.
Purchased, rented, or scraped contact lists and unsolicited cold outreach are prohibited.
Imported contacts are not opted in by default. 3RD ASCENT, LLC must have documented consent before messaging.
The first outbound message should identify the graduation company and include opt-out instructions.

Consent is documented with timestamp and collection method. Offices are responsible for ensuring messages are sent only to recipients who have provided consent.

Message Frequency and Charges

Message frequency varies based on customer interactions and the stage of the school year. Messages are limited to business communications related to the family's inquiry or order. Message and data rates may apply depending on your mobile carrier and plan.

Opting Out of Text Messages

Customers may opt out of receiving text messages at any time by:

Replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, or STOPALL to any text message
Contacting the graduation company directly to request removal from their messaging list
Contacting us at support@3rdascent.com

Opt-out requests are processed immediately and automatically. After opting out, customers will receive a one-time confirmation message and no further messages will be sent from that graduation company. Customers may reply START or YES to resubscribe.

Upon receiving your opt-out request, you will receive a single confirmation message: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

To resubscribe, reply START, YES, SUBSCRIBE, or OPTIN.

Help and Support

Reply HELP for help. Customers may reply HELP or INFO to any text message to receive information about the messaging service, including how to opt out and contact information. You may also contact us at support@3rdascent.com.

Program Operator / Contact

This messaging program is operated by 3RD ASCENT, LLC (the message sender). Painless Graduation provides the technology platform and does not independently initiate messages to consumers.

For help, reply HELP to any message or email support@3rdascent.com.

SMS Log Storage

We may store SMS message content, delivery status, timestamps, and communication history to provide the service, support customer service requests, maintain audit logs, and document consent and compliance.

Phone Number Privacy

Mobile information (including phone numbers) will not be shared or sold to third parties for their own marketing or promotional purposes.

Phone numbers are collected solely to support customer care/transactional messaging and, where expressly opted in, marketing/promotional messaging
We do not sell, rent, or share phone numbers with third parties for marketing purposes
Phone numbers and SMS message content are shared with our SMS service provider(s) (e.g., Twilio) and delivery partners (carriers) solely to deliver messages and provide delivery confirmation
Offices may only message their own customers who have provided consent
Customer phone numbers are not shared between offices
Opt-in information is not shared with third parties except as required to provide messaging services

Your Rights and Choices

To access, update, or delete information 3RD ASCENT, LLC holds about you, contact Email support@3rdascent.com, or reply HELP to a text from 3RD ASCENT, LLC.

Contact Us

If you have questions about this page or our data practices, please contact:

3RD ASCENT, LLC
Email: support@3rdascent.com
https://3rdascent.com
Subject Line: Privacy Policy Inquiry