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Painless Graduation

Privacy Policy

Last updated: August 14, 2026

Overview

Painless Graduation ("we," "us," or "our") is a ParableSoft product. It is a shop and order-management platform for graduation and school-spirit companies. This Privacy Policy explains how we collect, use, and protect personal information when you use the platform.

We do not sell personal information, including phone numbers, to third parties.

Information We Collect

Account Information

  • Name, email address, and phone number
  • Company information and office details
  • Billing and payment-account information processed securely through Square

Customer Data

  • Student and parent/guardian contact information entered by offices or families
  • Product configurations, quotes, orders, reservations, and fulfillment details
  • Payment information processed through Square
  • Communication records, notes, and SMS/email consent

Usage Data

  • Log data including IP addresses and browser information
  • Feature usage and interaction data
  • Performance and error reporting data

How We Use Your Information

  • Provide and improve school-specific shops and order-management services
  • Process payments and facilitate transactions through Square
  • Send service-related notifications and updates
  • Provide customer support and technical assistance
  • Analyze usage patterns to improve our platform
  • Comply with legal obligations and prevent fraud

SMS and Text Messaging

Painless Graduation is a software platform that enables graduation companies to communicate with families via SMS text messages. We provide the technology infrastructure that allows offices to send and receive text messages on behalf of their businesses.

How SMS Messaging Works

Graduation companies using Painless Graduation send text messages to families for legitimate business purposes including:

  • Customer support and service requests
  • Graduation date reminders and ordering-window notices
  • Reservation, remaining-balance, and payment-status reminders
  • Order confirmations and fulfillment updates
  • Promotional messages to recipients who have opted in

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Consent is not a condition of purchase.

Consent and Opt-In Requirements

Offices are required to obtain consent from families before sending text messages. Customer care consent and marketing consent are collected separately. Our platform provides tools to track and document consent. Offices are solely responsible for obtaining and maintaining legally valid customer consent prior to sending any SMS messages.

We require all offices using our platform to comply with TCPA requirements and carrier messaging guidelines.

Lawful bases for messaging include documented opt-in consent and consumer-initiated inbound texts. Acceptable consent methods include:

  • Web Inquiry Forms: Families submit a phone number on a public QR form or checkout page that includes unchecked-by-default SMS consent checkboxes (customer care and marketing presented separately) with clear disclosure language stating: "I agree to receive text messages from the graduation company. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Consent is not a condition of purchase."
  • In-Person Written Consent: Families sign communication preference forms at a school event or office visit that include SMS disclosure language.
  • Verbal Consent via Phone: Office representatives read a disclosure script and record consent, noting the date, time, and scope of consent.
  • Customer-Initiated Text: When a family sends the first text message to an office's business number, the office may reply and follow up about that inquiry.

Consent Rules

  • Customer Care / Transactional messages: may be sent only with the consumer's documented consent or in response to a consumer-initiated inbound text.
  • Marketing / Promotional messages: may be sent only with the consumer's express consent to receive marketing texts.
  • Purchased, rented, or scraped contact lists and unsolicited cold outreach are prohibited.
  • Imported contacts are not opted in by default. Offices must have documented consent before messaging.
  • The first outbound message should identify the graduation company and include opt-out instructions.

Consent is documented with timestamp and collection method. Offices are responsible for ensuring messages are sent only to recipients who have provided consent.

Message Frequency and Charges

Message frequency varies based on customer interactions and the stage of the school year. Messages are limited to business communications related to the family's inquiry or order. Message and data rates may apply depending on your mobile carrier and plan.

Opting Out of Text Messages

Customers may opt out of receiving text messages at any time by:

  • Replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, or STOPALL to any text message
  • Contacting the graduation company directly to request removal from their messaging list
  • Contacting us at support@parablesoft.com

Opt-out requests are processed immediately and automatically. After opting out, customers will receive a one-time confirmation message and no further messages will be sent from that graduation company. Customers may reply START or YES to resubscribe.

Upon receiving your opt-out request, you will receive a single confirmation message: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

To resubscribe, reply START, YES, SUBSCRIBE, or OPTIN.

Help and Support

Reply HELP for help. Customers may reply HELP or INFO to any text message to receive information about the messaging service, including how to opt out and contact information. You may also contact us at support@parablesoft.com.

Program Operator / Contact

Each messaging program is operated by the graduation company's business (the message sender). Painless Graduation provides the technology platform and does not independently initiate messages to consumers.

For help, reply HELP to any message or email support@parablesoft.com.

SMS Log Storage

We may store SMS message content, delivery status, timestamps, and communication history to provide the service, support customer service requests, maintain audit logs, and document consent and compliance.

Phone Number Privacy

Mobile information (including phone numbers) will not be shared or sold to third parties for their own marketing or promotional purposes.

  • Phone numbers are collected solely to support customer care/transactional messaging and, where expressly opted in, marketing/promotional messaging
  • We do not sell, rent, or share phone numbers with third parties for marketing purposes
  • Phone numbers and SMS message content are shared with our SMS service provider(s) (e.g., Twilio) and delivery partners (carriers) solely to deliver messages and provide delivery confirmation
  • Offices may only message their own customers who have provided consent
  • Customer phone numbers are not shared between offices
  • Opt-in information is not shared with third parties except as required to provide messaging services

Data Sharing and Third Parties

We may share your information with:

Service Providers

  • Square: Payment processing for orders, reservations, and remaining balances
  • Email/SMS providers: Automated notifications and communications
  • Cloud hosting: Secure data storage and application hosting

Legal Requirements

We may disclose information when required by law or to protect our rights and users.

Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Secure user authentication with bcrypt password hashing
  • Regular security updates and monitoring
  • Limited access controls for our team members
  • Payment processing through Square

Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Export your data in a portable format
  • Opt out of non-essential communications
  • Request correction of inaccurate data
  • Close your account and request data deletion

To exercise these rights, please contact us at support@parablesoft.com.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Customer data entered by offices is retained according to their business needs. We may retain certain data for longer periods as required by law or for legitimate business purposes.

SMS messaging records, including consent and opt-out history, may be retained for compliance and audit purposes even after a consumer opts out, as required to document consent and opt-out history and to comply with carrier policies.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this page or our data practices, please contact us at:

ParableSoft LLC
Valrico, FL 33596
United States
Email: support@parablesoft.com
Subject Line: Privacy Policy Inquiry